1. Introduction
New Phase Solutions PTY LTD (“NPS”, “we”, “our”, “us”) is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy outlines how we collect, use, store, share, and safeguard personal information across our digital platforms, consulting engagements, products, and services.
By accessing or using any NPS services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Contact details (email, phone number, address)
- Identification information where legally required
- Employment or business details
2.2 System & Usage Data
- Device information
- IP address and geolocation
- Browsing behaviour and interactions with our website or platforms
- Log data, cookies, and analytics
2.3 Client Business Information
- Operational workflows
- Process documentation
- System architecture details
- Integration and API-related data provided during consulting engagements
2.4 Sensitive Information
NPS does not intentionally collect sensitive personal information unless legally required or explicitly authorised by the client.
3. How We Use Information
We process personal and business information for the following purposes:
- To deliver consulting, advisory, and technology services
- To develop, deploy, and maintain integrations and workflow solutions
- To customise client solutions and enhance service delivery
- To improve our website, systems, and user experience
- For legal, regulatory, and security compliance
- For billing, account management, and communication
4. Legal Basis for Processing
We process data under one or more lawful bases:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Data Sharing & Third Parties
We may share information with:
- Technology partners or vendors involved in solution delivery
- Cloud hosting and data storage providers
- Legal, regulatory, or compliance authorities when required
- Subcontracted specialists working under strict confidentiality agreements
We do not sell personal information.
6. Data Storage & Security
NPS follows strict security protocols, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Role‑based access permissions
- Regular vulnerability assessments
7. International Data Transfers
Where data is transferred outside South Africa, we ensure appropriate safeguards such as:
- Standard contractual clauses
- Compliance with POPIA and other relevant legislation
8. Data Retention
We retain personal and business data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.
9. Your Rights
Under POPIA and other applicable laws, data subjects have the right to:
- Access their data
- Request correction or deletion
- Object to processing
- Withdraw consent at any time
10. Cookies & Tracking
Our website uses cookies and analytics tools to improve functionality and user experience. Users may control cookie settings from their browser.
11. Updates to This Policy
NPS may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated terms.
12. Contact Us
For privacy questions or requests, contact: Email: info@newphasesolutions.co.za
Address:
9 Swart Dr, President Park
Halfway House, Midrand
Johannesburg
1685
Phone: +27 67 100 2453